357 COVID-19 Positive Text Were Wrongly Sent

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What will you do if you receive a message saying that you have been tested positive for COVID-19, and a few hours later be informed that the message was just an error?

Panic? Be grateful that it’s just an error?

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Before you start questioning the likelihood of this happening, let me stop you there.

It did happened.

The total number of Covid-19 cases in Singapore is now over 25,000 ...

📸: Business Insider Singapore

On 16 May, an IT system testing glitch resulted in 357 patients receiving an erroneous SMS message informing them that they had tested positive for COVID-19.

According to the Ministry Of Health, this happened while they were trying to improve the efficiency of the system.

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According to CNA, amongst those who received the SMS were 2 former COVID-19 patients who had previously been confirmed as negative and had already been discharged.

Thankfully, once the error was detected, The Ministry of Health (MOH) took immediate steps to rectify the situation.

IT system testing glitch' caused erroneous SMS to be sent to 357 ...

📸: CNA

 

‘A follow-up message was sent to all affected individuals by 10 pm to clarify that the earlier SMS message had been sent in error, and to apologise for any inconvenience and anxiety caused’ said the MOH

MOH had since reviewed its processes to ensure that a similar error will not recur.

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📸: Asian Scientist Magazine

It is inevitable that technical error that may occur, however, it’s great to know that the government was swift in its response to minimize the amount of damage caused.

Now that we are 2 weeks away from the end of Circuit Breaker, it is important to ensure that you have the necessary supplies to keep you and your family safe when normal life resumes.

If you’re in need of any supplies, you can drop us a message at +65 9457 2440 or call +65 6358 4231 😉 We are currently selling masks and thermometers!

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