Public Transport Survey – Satisfaction fell by only 2%?

The Public Transport Council (PTC)’s annual public transport satisfaction survey, conducted last October, found that commuter satisfaction in 2017 fell from 96.4 per cent in 2016 to 94.5 per cent last year.

Passengers at bus interchanges and MRT station were surveyed, and asked to rate the public transport system. The ratings are based on criteria such as travel time, reliability and accessibility of transport nodes.

Satisfaction for the MRT system alone also went down, from 96% in 2016 to 91.8% last year.

Meanwhile, a 67.3% of people surveyed still feels that the public transport system has improved.

The PTC theorizes that the decrease in satisfaction may be due to the constant delays that plague the North-South line.

It should be noted however, that this survey was done before train collision accident at Joo Koon Station, which occurred on November 15th.

The score for MRT accessibility, however, improved from 2016, and this is attributed to the opening of 16 new stations along the Downtown Line.

Downtown Line opening ceremony

For bus services, satisfaction levels remained constant at 96.7%.

Do you agree with the survey? What do you think of the results?

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